Privacy Policy for Self-Storage Facility


1. Introduction. This Privacy Policy outlines how Leeville Pike Self Storage (“we,” “our,” or “us”) collects, uses, discloses, and protects the personal information of our tenants (“you” or “your”). By renting a storage unit with us, you agree to the terms of this Privacy Policy.

2. Information We Collect. We may collect the following types of personal information from you:

  • Contact Information: Name, address, phone number, email address.
  • Identification Information: Driver’s license number, state ID number, passport number.
  • Payment Information: Credit card number, billing address, payment history.
  • Rental Information: Unit number, rental agreements, access logs, video surveillance footage.

3. How We Use Your Information. We use your personal information for the following purposes:

  • Providing Services: To manage your rental agreement and provide you with access to your storage unit.
  • Payment Processing: To process payments for your rental.
  • Communication: To send you information about your account, updates, and promotional materials.
  • Security: To monitor and maintain the security of our facility, including video surveillance.
  • Legal Compliance: To comply with legal obligations and respond to lawful requests from law enforcement and other governmental authorities.

4. Sharing Your Information. We may share your personal information in the following circumstances:

  • Service Providers: With third-party service providers who assist us in operating our business, such as payment processors and security companies.
  • Legal Obligations: In response to a subpoena, court order, or other legal process, or as required by law.
  • Protection of Rights: When we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.

5. Security Measures. We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

  • Encryption: Encrypting sensitive data such as payment information.
  • Access Controls: Restricting access to personal information to authorized personnel only.
  • Monitoring: Using surveillance cameras and other monitoring tools to enhance security.

6. Your Rights. Depending on your jurisdiction, you may have the following rights regarding your personal information:

  • Access: The right to request access to your personal information.
  • Correction: The right to request correction of inaccurate or incomplete personal information.
  • Deletion: The right to request deletion of your personal information, subject to certain legal exceptions.
  • Objection: The right to object to the processing of your personal information.
  • Data Portability: The right to request a copy of your personal information in a structured, commonly used, and machine-readable format.

7. Data Retention. We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to comply with legal obligations, resolve disputes, and enforce our agreements.

8. Data Disposal. We are committed to protecting your personal information even after it is no longer needed. In compliance with Tennessee law, we will take reasonable measures to destroy personal information by shredding, erasing, or otherwise modifying the information to make it unreadable or indecipherable before disposal.

9. Surveillance Notice. Our facility is monitored by video surveillance for security purposes. Please note that while video recording is in use throughout the premises, audio recording is only conducted in compliance with Tennessee law. If audio recording is used, appropriate notifications will be provided.

10. Changes to This Privacy Policy. We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new Privacy Policy on our website and indicating the date of the latest revision.

11. Contact Us If you have any questions or concerns about this Privacy Policy or our data practices, please contact us.

12. Governing Law This Privacy Policy is governed by and construed in accordance with the laws of the state in which our facility is located, without regard to its conflict of law principles.